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Claims and breakdown

Had an accident or broken down?

From big accident to minor bump, we’ll give you the best way to get you back on the road as soon as possible.

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Claims and breakdown FAQs

Who do I call for a windscreen claim?

Aviva policies – Please call Aviva on 08000 156 166, who’ll be able to help. Phone lines are open 24 hours a day and please be ready to give your policy details and registration number.

Mulsanne policies – Please call Mulsanne on 0800 032 3522, who’ll be able to help. Phone lines are open 24 hours a day and please be ready to give your policy details and registration number. You should check your policy to establish that you have windscreen cover.

N.B You will be required to pay a contribution towards the cost of replacement or repair. Your policy excess is applicable on all windscreen claims.

I bought RAC breakdown cover – who should I call if I break down?

Please call RAC on 0330 159 0241, who’ll be able to help. Please be ready to give your reference or certificate number and vehicle registration number.

What are the different UK breakdown cover options?

If UK breakdown cover is offered and selected the policies are underwritten via RAC.

Both our UK Breakdown options are provided by the RAC.

  • Roadside covers any roadside assistance you need ¼ of a mile or more away from your home address, including a tow for up to 10 miles or a taxi up to 20 miles if your vehicle cannot be fixed.
  • Roadside, Recovery, At Home & Onward Travel includes the Roadside Cover plus recovery for up to 8 people (to any destination in the UK), at home breakdown, a replacement car for 2 days whilst your vehicle is being fixed, or if this isn’t possible overnight accommodation or an alternative form of transport.

Please note: Cover for Roadside begins on the start date shown on your confirmation email. All other cover will start 4 hours from the initial start date.

When should I tell you I’ve had an accident?

You should call the relevant claims team straight away:

Aviva Policies – 0800 0156 166.

Mulsanne Policies – New Claims Helpline – 0333 003 3189 / Existing Claims Helpline – 01273 74190

Phone lines are open 24 hours a day.

I’ve bought excess protection, how do I claim my excess back?

If Excess Protection is offered and selected, the policy is underwritten by ClaimEz. You’ll need to submit your Claim Settlement Letter to the ClaimEz website or call 0203 503 0500.

N.B Excess is only recoverable after a valid claim and if the excess value is exceeded.

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